Cancellations & Refunds

Each Operator publishes its own cancellation deadlines and refundable percentages. The exact version shown at checkout is frozen for your booking. No undisclosed rule may be added later, and mandatory law always prevails.

A request takes effect when received through the stated channel. The calculation uses the scheduled start, time received, amount paid and applicable band. It should show the amount paid, refundable service amount, any lawful itemised third-party cost, refund total, currency and expected timing. Not attending is not a cancellation request.

A date change depends on availability. You approve and pay any higher price before the change. If the replacement is cheaper, the displayed policy determines whether the difference is refunded or credited. The original record remains linked to the change.

If the Operator cancels, cannot safely or lawfully perform, or makes an unaccepted material change, you may accept an equivalent, voluntarily accept credit, or receive a full monetary refund. Credit is not forced where money is due.

Unsafe weather, sea conditions, emergency or government action may justify changes. Avoidable staffing, equipment or commercial failure must not be labelled force majeure.

A clearly disclosed unmet certification, age, medical, document or check-in requirement may use the customer-responsibility rule. If the requirement was not disclosed or the Operator accepted information showing ineligibility, the Operator-responsibility rule applies.

Check-in time, cutoff and no-show consequences must be displayed before purchase. Operator-provided transport delay or materially wrong instructions are Operator responsibility.

Approved refunds normally return to the original method and booking currency. The Operator should initiate them without undue delay and normally within seven business days. Stripe, the bank or card network controls final posting and conversion time.

Internal Stripe costs and Operator-side Platform commission never reduce the refund due to you. Platform commission is returned for verified Platform error, duplicate or unauthorised charges.