Reviews Policy

Any registered user may currently submit a review, but it must describe a genuine first-hand experience. Reviews are checked before publication. As booking coverage grows, transaction-linked reviews may receive a separate Verified Booking label.

Focus on service, communication, safety culture, facilities, conditions or relevant experience details. Negative reviews are allowed when they follow this Policy.

• Fabricated, duplicate, retaliatory, extortionate or irrelevant reviews.
• Owner, staff, affiliate or competitor reviews without disclosure.
• Rewards tied to a positive rating or required wording.
• Personal attacks, private information, discrimination or threats.
• Unverified criminal allegations presented as fact.
• Reviews generated in full by artificial intelligence.
• Coordinated rating or account manipulation.

We may request proportionate evidence, reject, label or remove a review. Do not send sensitive identity, medical or full payment documents unless requested through a suitable channel. Disagreement alone is not a removal reason.

Operators may report a suspected violation with evidence. Public Operator responses are not currently available. Reviewers and affected Operators may request reconsideration through Contact; we normally target a decision within 14 days.